Our Refund and Returns Policy is in place to ensure our customer’s satisfaction is guaranteed. If you experience any issues with our products, you can return them for a full refund within 30 days of delivery.
Damaged Products:
If you receive goods that were damaged in transit, then you can return them within 30 days of the delivery for a full refund or exchange. You must provide proof of the damage either with photos or a video to our customer service team, and then return the product with the original packaging.
Don’t Get the Product:
If you don’t receive your product within the time period indicated on the order confirmation email, you can contact our customer service team for a full refund or to resend the product.
Time Period:
All products must be returned within 30 days of the original delivery for refunds or exchanges. Products that are returned outside of this window will not be eligible for a full refund, and you may be charged a restocking fee.
To be eligible for a refund or replacement, here are some of our guidelines:
- You must contact us within 10 days of receiving the product, and provide proof of purchase.
- You must also provide photos or videos of the product if it has arrived damaged.
- The product must be returned to us in its original condition and packaging, along with any additional items that were sold with it.
- Refunds and replacements are not available for any opened items.
- Any refunds will be issued back to your original form of payment.
Others:
For any other situation, our customer service team will be able to help you review the return and refund options available to you. We ask that you keep all original packaging and paperwork as these may be required to process a return or refund.
We value your satisfaction, and will always do our best to ensure that you have a positive experience with our services.
